Policies
Please email contactus@snakehd.com with any questions related to your order, returns, exchanges or questions related to sizing.
  • We accept most major credit cards.
  • Online orders are completed via our secure server which encrypts all submitted information.
  • Please allow 4-10 business days for delivery of non-backordered items in the continental US.
  • Additional time may be required for shipments to Alaska, Hawaii and International orders.
  • Unexpected sales volume of particluar items could cause delays. We sincerely appreciate your patience and will notify you if your order will take longer than anticipated.
  • We ship via UPS or US Postal Service in the continental US.
  • Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared. We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.
  • Additional fees may apply for shipments to Alaska, Hawaii, and all International destinations including Canada.
  • Orders containing multiple items will be packaged and shipped together if possible.
If your are unsatisfied with your purchase for any reason, we are happy to make an exchange or to issue a refund, subject to the following terms and conditions:
  • All returns or exchanges must be accompanied by a receipt
  • Returns or echanges will not be accepted after 30 days of the original purchase date.
  • Custom made, personalized items or specially ordered items are not returnable.
  • All sales are final on Helmets, Electrical Items, Painted Parts, Batteries, and Clearance Merchandise.
Online Orders
  • An "RMA" number is required for the return or exchange of an item purchased online. Please contact contactus@snakehd.com to request an RMA number - be sure to include your order number and indicate whether you are requesting a refund or an exchange.
  • RMA requests must be made within 10 days of receipt in new condition with the manufacturer's original tags attached.
  • Original shipping charges cannot be refunded.
  • Returns or exchanges will not be accepted after 30 days of original shipment date. Please ship returns promptly after the RMA number is issued.
  • For exchanges, please allow up to 10 days for your exchange to be processed and for a new shipment confirmation to be sent. For returns, please allow up to 30 days for your return to be processed and for a refund to be reflected on your charge card.
All orders are processed as quickly as possible. Please cancel an order within 3 hours after being placed.
  • A 6.00% Sales Tax applies to all orders shipped to an Idaho address.
Gift cards cannot be exchanged for cash.
Email your request to contactus@snakehd.com, and we will get back to you within 24 hours.

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