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| Below you will find what some of our customers say about our dealership.
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"I just wanted to commend the people of Snake HD on going above and beyond. On Saturday June 20, 2009, during the Elko Motorcycle Jamboree, friends of ours from La Grande, OR were in Elko for the EMJ. They discovered that they had a flat tire, and we were assisting them and the owner of the bike discovered that his rear wheel was split, scary thought as they had just ridden from OR. Snake people were at the Jamboree and we sent our friends to the event to talk to someone there for maybe some assistance. They got the best service around. Someone from Snake was coming to Elko for the night and brought them a new wheel and tire and it was installed by the next moring so they could get back on the road safely. By the way they did get home safely all though they had to ride in a horrible storm to get there.
You guys are the best, that is why we keep coming back to see you. (We bought our 07 Ultra Classic from you also)
Great service, great people, great dealership."
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| By: Vicki Elko,NV |
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"I am writing this to say thanks for the great service. I rode in to Twin Falls on Wednesday April 1st from Camas Washington to visit my friend Ted Nelson who is the brother in law of John Gomez. The approximately 600 mile day trip was not without misfortune as I had a gas leak from my 2002 FatBoy. I was telling Johanna Gomez about what was going on a she recommended that I contact Snake H.D. I was heading out on Sunday morning and on Saturday Fuzzy and his crew took my bike in on no notice and completed the repairs. I have traveled many miles and also have a local dealer, most places will tell you that they can get you in on the following Tuesday. Please pass along the thanks to the service crew and I know that when I make the trip this summer I will stop by the dealer, hopefully not for repairs.
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Ray
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| By: Ray Camas,WA |
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"I just wanted to take a minute to thank T.J. and the gang for a pleasant experience this week. I brought my bike from Nampa to be dyno'd and couldn't have asked for better service. The staff was friendly, knowledgeable, and helpful beyond my expectations. It was a welcome change to leave a dealership with a smile on my face rather than the sting in the backside I'm used to around here. I wish Snake H-D was my local dealer and so do my friends.
Thanks again for everything,
John Hart
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| By: John Nampa,ID |
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"well Snakes,, bought my Street Bob last September,, just turned over 10 k on the speedo,, and wanted to say thanks,, see ya again in September,, he he,,, not a new bike planned on my trip plan this year,, but probably spend a few buck in the store, just wanted to say Hi... ride on,, and thanks Fisher for selling me the ride of My dreams,,, "
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| By: Mike Ely,NV |
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"I had called several dealers looking for my Super Glide Custom. Mike at Snake HD is the only person that called back. He called back within 30 minutes to tell me he had found my bike. When we went to pick up the Super Glide everyone we met at the dealership were really friendly and extermely helpful. I would not hesitate to recommend Snake HD to anyone looking to buy a motorcycle."
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| By: Ron Elko,NV |
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"Special kudos to Steve, Fuzzy and Nick. It was time for an oil change when I arrived in town. I arrived in town on Fri the 13th, just as service was closing. Even though they were closing up for the day, I was warmly welcomed. Steve was very helpful and professional while making an appt. for me to come in on Sat. at 9:00 AM. I asked Steve how to get to my motel. As he was explaining, Fuzzy was just leaving for the day. He said he would be glad to guide me in. I followed him right up to the entrance. That to me is above and beyond the call of duty. It was much appreciated.
On Sat. everything went smoothly. Fuzzy, pointed out I could usr a new rear wheel soon. Well I still had about 1500 miles to go before I was home. So we took care of that too. As the work was being done, I browsed the sales area. The whole staff was very friendly, cordial, informative and made me feel welcome.
I had some questions regarding Harley's GPS systems. As you know there are many options. Nick answered every question without making me feel like I was bothering him. He is very thorogh and knowledgeable.
Super kudos to your entire staff.
Lots of thanks,
Mike Wagner
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| By: Mike Adell,WI |
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"I bought my first Harley at your shop and the sales man was honest and the whole staff was hepful thru the whole deal and thank you Lee"
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| By: Leland Haugan,MT |
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"While on vocation the first part of September, I toured every H-D shop along my way. Thru Utah, Wyoming and Idaho,,, looking for that perfect bike. As I entered Twin Falls,, my heart was a bit heavy,, as I had not found the "perfect bike" yet.. Twin Falls was my last stop on an 1800 mile trip before I got home,, satisfied that I had done my best to fulfill my dream of a new Harley for this year. Wow, was I surprised. Every shop I went to was great, but the feeling we received as we entered your store was too good to be true. Dave Fisher was our salesman, no fluff, no shine, just a guy trying to sell bikes. But we were impressed with his attitude. Dave showed us every bike you had,, except one,, he-he. He was helpful, answered my questions and allowed me my space to look. We spent time looking. sitting and dreaming,,, but it was just not right,, then the question,,, Do you have anything else to look at?? Dave was quick to remember a New Street Bob in the back shop.... We went to see it,,, "Sale Final". as a Owner of a new Street Bob now,, he he,,, I just wanted to say THANKS. Dave and your staff,,, all of them,, were awesome as they gave us the quarter tour,, (not a nickle one) of your shop and introduced us to all your people.. Modifications to suit my likings were installed pronto, and the bike was ready to go in just a couple of hours. Several calls have come my way since that day,, asking if everything was right, even the new seat I ordered was here before I could get 200 miles on the stock one,,, wow,,, what service,, something different then I'm used to in this world today!! A lot of my bike friends are quick to remove the license plate frame from where they bought their bike,, that is, if they even got one,, but I must say proudly,,, your frame is a part of my bike and will represent Snake H-D as long as I own it! Please tell Dave,, I wont shop in a pouring rain anymore, as we all got a bit wet loading my bike in the truck for its free ride home,,, and that will be the last time I will haul it,, but I will shop at Snakes every chance I have. Thanks Again,, Snakes Harley-Davidson,,, P.S. I hope u don't mind,, as I am forwarding this letter to Harley-Davidson corp. office,,, They need to know... Ride On,, Be Safe,, and thanks again.."
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| By: Mike Ely,NV |
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"I am from San Antonio, Tx and recently completed a ride to Portland Or. When I left San Antonio the temperatures were up in the 90s. When I got into Idaho the temperature was in the 40s. I didn't consider heated clothes and the dealership here doesn't even stock it. Not much need for it here. By the time I got to Twin Falls my hands were freezing. I found your store and the ladies there were very helpful and took me right to what I needed and I bought the Widder vest and gloves. However being 1500 miles from home I had no way to connect the pigtail to my battery. I was introduced to Steve in the service department and I explained my predicament. He took my bike right in to service and had the pigtail installed. I was back on the road in less than an hour and in warm comfort. I want to say thanks so much to ALL of the people that helped me get back on the road so quick and in comfort. Now that I am back in San Antonio I am hoping the weather will cool off so I can get some more use out of my purchase. Thank you all so much."
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| By: Steve San Antonio,TX |
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"Please forward to owner !!! We had a minor breakdown on the road. You happen to be closest dealer. For that I am grateful. Everyone in entire store was very pleasant, helpful, knowledgeable, and a pleasure to work with. The service deparment was excellant .. I guess if I had to have a problem ... I am glad it was there. The parts counter jumped in and located parts for service, while we purchased some shirts/ sweatshirt/ sccessories. THANK YOU ALL. Even the girl that helped while I was looking for a shirt (love your logo), said oh you dont have to fold them back up, thats my job just find something you like. Sales offerd to help us get somewhere if we wanted while waiting. YOU HAVE A AMAZING CREW .. my hat is off to you all. To you all it may be business as usual, but to some of us that have been in maybe 30 Harley stores coast to coast, that cann't be said for them all. Thank you and keep up the excellance. Ross and Annie Anzalone"
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| By: Ross Las Vegas,NV |
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"When i was ready to purchase my harley i had looked for the one that i want from idaho falls clear down to south of utah and no one had what i wanted. i called the Snake Harley Davidson and asked if they had a black cherry pearl heritage softail, they took my phone number and within 10 minutes called me back saying they did have one. i put money down on the bike to hold it till i got there the next weekend and Mike being the salesman told me that would not be a problem. i had looked here in pocatello and when they didnt have what i wanted they tried to sale me something that i didnt want but what they had there in their store. was not impressed with the dealer in pocatello as far as sales went and thought that i may not buy a Harley and buy something different because of the way i and my girlfriend was treated. however the dealership, Snake Harley Davidson, in twin falls changed my mind totally. the customer service that i recieved at Snake Harley Davidson was superb. Mike and some of the other guys there were very friendly and helpful. they have even installed the tire chalk on my trailer for me so that i could trailer it home safely. the parts dept. even recommended a set of bolt on mufflers that i did order and am very impressed with. they answered all my questions. they only problem that i have with the Snake Harley Davidson dearlership it that they are not located here in pocatello so that i can purchase items and take advantage of the excellent customer service on a daily bases. i would recommend anyone wanting to purchase a motorcycle to take the time and visit the Snake Harley Davidson dealership. "
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| By: Russell Pocatello,ID |
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"This Harley shop is the best. The GM TJ is a class act and Jim in parts in second to none! Best experience with a Harley Dealer yet. Always treated with respect and kindness. Keep up the good work boys!
Continuing the Legacy,
Craig Stevens"
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| By: Craig Elko,NV |
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"Came in on Wednesday Sept 6 while on my way from Lake Tahoe to Yellowstone on a club trip. My newly pumped up FXD motor had loosened up a pushrod and was clattering something horrible! Everybody I encountered at the dealership was FIRST-RATE, from the nice lady that answered the phone to Steve, Steve and the guys back in service. (I'm sorry I didn't catch the wrench's name, but he did a great job!) They took one listen to the bike and immediately hauled it back into the shop. Within 30 minutes I was back on the road, which left just enough time for my club brothers to pick up some of your cool tee shirts and keep from getting too bored. If you've ever held up the pack on a club run, you'll understand how much I appreciate the prompt attention and service. If you guys are ever in the Reno/Sparks area look us up, I owe you a cold one!
- Dan Lewis, President Badlands Motorcycle Products, Inc.
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| By: Dan Sparks,NV |
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"This had been a long time coming. Have meant to write long ago. I hope this gets to the right person. I couldn't be happier with your store. I have always been treated as good as anyone could expect. But, the most important thing to me, is how my girlfriend is treated when she gets there to get some items I need. She has always been treated with respect, and always gets the help she needs to make my purchase. My last experience was with Jim while he was at the Elko Jamboree. Without a doubt, the best Harley store we have dealt with. Thanks so much."
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| By: Paul Spring Creek,NV |
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